IT help desk

Use our IT Help Desk to maintain consistent service levels for hardware and software support, 24/7

When something goes wrong, SSI’s IT Help Desk Service provides the technology expertise to respond to user problems. An IT failure can quickly put your business at risk. Our solutions are customized based on your needs and preferences. For some organizations, the IT help desk is completely outsourced, while others businesses utilize their own personnel augmented with SSI resources. With 24/7 coverage, we can cover nights and holidays to help you minimize your personnel costs.

Whether it’s a hardware failure or a software malfunction, we will establish service level agreements that match your needs and ensure that your network is back up and running quickly.

Tiered Service Levels

The IT Help Desk services we offer reflect a three tiered approach:

  • Tier 1: Basic software and hardware
  • Tier 2: Escalation of Tier 1 support and software subject matter expertise
  • Tier 3: Complex software and hardware issues

Not only does our team troubleshoot hardware and software issues, our technical support specialists can install or upgrade software as required.

Give us a call today to schedule a full assessment of your help desk needs.